i sent them a message on sunday, and got a reply within the hour. it was quick and easy. they arranged for a pickup the next day and got back to me with the diagnosis, turns out my gpu was short circuited so they helped me made a small upgrade from a 3060 ti to a 3070 ti, and i was able to get my pc back within 11 days (but that's bc i was overseas and could only collect it (from the delivery man) after 11 days). overrall, the whole process was fast, to the point and easy for me to understand what happened to my pc and got it fixed.